Privacy Policy

This Privacy Policy explains how FILINGS LLC collects, uses, discloses, and protects personal information in connection with the LookupVIN website located at lookupvin.us and any related websites, applications, checkout pages, reports, content, and services we make available (collectively, the "Service"). LookupVIN is a website and service operated by FILINGS LLC. In this Privacy Policy, "LookupVIN," "we," "us," and "our" refer to FILINGS LLC and the Service branded as LookupVIN.

By accessing or using the Service, creating an account, purchasing a report, starting a trial, subscribing, contacting us, or otherwise interacting with the Service, you acknowledge this Privacy Policy. If you do not agree, please do not use the Service.

1. Scope

This Privacy Policy applies to personal information we collect through the Service, in our communications with you, and in connection with your account, purchases, and use of LookupVIN. It does not apply to third-party websites, services, or platforms that we do not control, even if they are linked from or integrated with the Service.

2. Personal Information We Collect

We collect the following categories of personal information, depending on how you use the Service:

A. Contact and account information

• Email address
• Account credentials and authentication information
• Customer support identifiers or account references

B. Payment and transaction information

• Billing name
• Billing address or postal code, if required for payment processing or tax calculation
• Subscription status
• Transaction details, such as purchase date, amount, currency, and payment status
• Limited payment-related details provided by our payment processor

We do not store full payment card numbers on our servers. Payment card data is processed by our third-party payment processor.

C. VIN search, report, and order information

• VINs you submit
• Search and request history
• Vehicle history report results and related order records
• Subscription-linked report access history

Some report data may relate primarily to a vehicle rather than directly to an identified person. When that data is connected to your account, order, or support request, we treat it as information associated with you.

D. Communications

• Information you provide when you contact us
• Support emails, chat messages, forms, attachments, and related records

E. Device, internet, and usage information

• IP address
• Browser type and version
• Device type
• Operating system
• Language preferences
• Referring URLs
• Pages viewed
• Date/time stamps
• Approximate geolocation inferred from IP address
• Log and diagnostic information

F. Cookies and similar technologies

• Session cookies
• Authentication cookies
• Security-related cookies
• Analytics data
• Marketing attribution data, such as referral source, campaign parameters, and similar identifiers

3. Sources of Information

We collect personal information:

• Directly from you, such as when you create an account, enter a VIN, purchase a report, start a trial, subscribe, or contact support
• Automatically from your browser or device when you use the Service
• From our service providers, such as payment, email, authentication, and infrastructure providers
• From third-party data providers when we generate vehicle reports in response to your request

4. How We Use Personal Information

We use personal information for the following purposes:

• To create, authenticate, and manage user accounts
• To process payments, subscriptions, renewals, cancellations, refunds, and related transactions
• To generate, deliver, and maintain access to vehicle history reports
• To provide customer support and respond to questions, requests, and disputes
• To send transactional and service-related communications, including purchase confirmations, billing notices, report notifications, security alerts, and account updates
• To operate, secure, maintain, troubleshoot, and improve the Service
• To monitor usage, performance, reliability, and fraud or abuse risks
• To enforce our Terms of Service, Refund Policy, and other policies
• To comply with legal obligations and respond to lawful requests
• To analyze traffic sources, measure campaign performance, and understand how users find and interact with the Service
• To create aggregated or de-identified analytics and business insights

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients, as necessary for the purposes described above:

A. Service providers and processors

We use third-party vendors that process personal information on our behalf, such as:

• Stripe, for payment processing and subscription billing
• ClearVin, for vehicle history data and report generation
• Resend, for transactional email delivery
• Supabase, for authentication and data storage infrastructure

We may also use hosting, security, analytics, fraud prevention, or infrastructure providers from time to time.

B. Business and operational disclosures

We may disclose personal information:

• To comply with law, regulation, legal process, or lawful government request
• To protect the rights, property, and safety of LookupVIN, our users, service providers, or others
• To investigate fraud, abuse, security incidents, or violations of our terms
• In connection with a merger, acquisition, restructuring, financing, asset sale, bankruptcy, or similar transaction
• With your direction or consent

C. Aggregated or de-identified information

We may use and disclose information that has been aggregated or de-identified so that it is not reasonably linked to you.

6. Sale, Sharing, and Targeted Advertising

We do not sell personal information for monetary consideration.

However, if we use analytics, attribution, or similar tools, we may disclose limited identifiers, device information, cookie data, and online activity information to service providers or partners for measurement, attribution, or similar business purposes. Depending on the technology used and the law that applies, some of these disclosures may be considered "sharing," "sale," or "targeted advertising" under certain U.S. state privacy laws.

Where required by applicable law, we will provide relevant rights and choices regarding those disclosures.

7. Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

• Strictly necessary: to operate the Service, maintain sessions, authenticate users, and protect security
• Performance and analytics: to understand usage patterns, improve performance, and monitor reliability
• Attribution and measurement: to understand referral sources, campaign performance, and how users discover the Service

You can manage cookies through your browser settings and any cookie controls we may make available on the Service. Blocking some cookies may affect functionality.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain your account, comply with legal obligations, resolve disputes, detect fraud, and enforce agreements.

Retention periods vary by category of data. For example:

• Account information is generally retained while your account is active and for a reasonable period afterward for security, compliance, dispute resolution, and recordkeeping
• Transaction and billing records may be retained as needed for tax, accounting, legal, and audit purposes
• VIN search history and report-access records may be retained while your subscription or account remains active and longer if needed for support, fraud prevention, or legal compliance
• Support communications may be retained as needed to address your inquiry, improve support, and maintain business records
• Technical logs and security records are generally retained for shorter periods, unless longer retention is necessary for fraud prevention, security, troubleshooting, or legal compliance

When retention is no longer reasonably necessary, we may delete, anonymize, or de-identify the information.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include safeguards for data transmission, account access, and service security.

No system is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Request a copy of certain personal information in a portable format
• Opt out of certain disclosures treated as sale, sharing, targeted advertising, or profiling under applicable law
• Appeal a denial of your privacy rights request, where required by law

To exercise a request, contact us at support@lookupvin.us. We may need to verify your identity before fulfilling a request. You may also use an authorized agent where permitted by law, subject to verification and authorization requirements.

We will respond within the timeframe required by applicable law. In many cases, that means within 45 days of receiving a verified request, subject to extensions where permitted.

11. California Privacy Information

If you are a California resident, you may have the right to know:

• The categories of personal information we collected about you
• The categories of sources from which we collected it
• The business or commercial purposes for collecting, using, disclosing, selling, or sharing it
• The categories of third parties to whom we disclosed it
• The specific pieces of personal information we collected about you

California residents may also have rights to delete, correct, and opt out of the sale or sharing of personal information, and to limit the use and disclosure of sensitive personal information in certain circumstances.

We do not discriminate against users for exercising applicable privacy rights.

12. Children's Privacy

The Service is intended only for individuals age 18 or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information to us, contact us and we will take appropriate steps.

13. International Users

LookupVIN is operated from the United States. If you access the Service from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States or other countries where our service providers operate, which may have different data protection laws than your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date. Your continued use of the Service after the effective date of an updated Privacy Policy means the updated Privacy Policy applies to your continued interactions with the Service.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise privacy rights, contact us at: