Support
Frequently Asked Questions
How much does LookupVIN cost?
LookupVIN offers a 3-day trial for $1.00, which includes your first vehicle history report. After the trial, the membership renews at $29/month for unlimited reports.
Where can I find my vehicle report?
Your reports are available in My Reports within your account. You can also access a report directly from the link provided after your VIN search.
I forgot my password. How can I reset it?
Go to the Sign In page and click "Forgot password?" to receive a password reset link via email.
I have a billing question or need help with my subscription.
For any billing inquiries, including questions about charges or your subscription, email us at support@lookupvin.us and include the email address associated with your account.
How do I request a refund?
Please review our Refund & Cancellation Policy. If you still need help, email support@lookupvin.us with your account email and a brief description of the issue.
My report seems incomplete or incorrect. What should I do?
Vehicle history reports are compiled from multiple third-party data sources and may not reflect every incident or event. If you notice a specific error or believe data is missing, contact support with the VIN and details of the issue so we can investigate.
How do I delete my account?
You can request account deletion by emailing support@lookupvin.us from the email associated with your account. We may ask for verification to protect your privacy.
The site is not working properly. What should I do?
Try refreshing the page, clearing your browser cache, and disabling browser extensions. If the issue persists, email support@lookupvin.us with your device, browser, and a screenshot if possible.
Helpful Links
Contact Support
Need more help? Our support team is available to assist you with account access, billing questions, and report issues.
Email Us
support@lookupvin.usWe typically respond within 24-48 hours.
To help us resolve issues faster, include the email used for your LookupVIN account, the VIN (if applicable), and any screenshots or error messages.